QuickBooks users are well-aware about QuickBooks TLS 1.2 error problems after TLS (Transport Layer Security) updates, however, new users to Quickbooks might not have this knowledge. In mid of 2017, the accounting software has stopped supporting TLS 1.0 or TLS 1.1 settings. Now it only requires and supports TLS 1.2 settings of Internet Explorer. For other browsers such as Firefox and Google Chrome, this doesn’t impact any changes.
QuickBooks TLS 1.2 Error:-
This is clearly a problem on QB’s end and its failure to play nice with the new Windows update. I have not had any other application fail to continue to work smoothly after installing this update.
So what’s the answer Quickbooks? Will there be an update to fix this problem?
What is Transport Layer Security (TLS) Protocol?
TLS is a cryptographic protocol, specially developed to provide communication security over a computer network. This protocol is mostly used in internet applications such as web browsing, instant voice over IP and messaging. The prime aim of this protocol is to offer data integrity and privacy between multiple communicating computer applications. In addition to it, TLS also provides advance privacy properties including forwarding secrecy.
TLS 1.2 enables configuration manager support with all components. If a user faces TLS 1.2 compliance errors with Quickbooks Online, then it can be processed with consideration of certain crucial points and a fixed procedure.
If you face TLS 1.2 errors while accessing Online version of accounting software on Internet Explorer, follow the steps below for different platforms to ensure enabling TLS 1.2.
Windows 10 Compatibility:
This Operating System has a built-in Internet Explorer 11, and TLS 1.2 is enabled by default. Follow these steps to verify that TLS 1.2 is enabled.
• Close QuickBooks Desktop.
• Start Internet Explorer(IE).
• Open tools menu.
• Go to “Internet Options”
• Select the “Advanced tab” and scroll down to the “Security” section.
• If TLS 1.2 box is not enabled, please Enable(checked) the TLS 1.2 box
• Select Apply, then OK.
• Close Internet Explorer & try to reopen your QuickBooks and see if that resolved your issue.
Windows 7/8/8.1 Compatibility:
• If you’re using any of these Operating System, it is recommended that you upgrade to Internet Explorer 11.
• If you chose to keep Internet Explorer 9 or 10, then enable TLS 1.2 in your Internet Explorer settings. (Follow the same steps for Windows 10)
• If you already have Internet Explorer 11, makes sure that TLS 1.2 is enabled. (Follow the same steps for Windows 10)
Windows XP or Vista Compatibility: You cannot upgrade past Internet Explorer 8 on Windows XP or Vista, you need to upgrade your Windows operating system to a later release that is officially supported by Microsoft.
If you are still facing QuickBooks TLS 1.2 error while using your software, then follow these steps next:
• Choose Internet Explorer as your Quickbooks default browser.
• Go to Tools option and then click on Internet Options.
• Now choose delete from the General tab and clear all Temporary Internet files. Don’t select the delete cookies option while performing this step.
• Next select LAN setting present on the Connections tab.
• Select the option for Automatically Detect Settings.
• Select the proxy servers to blank unless you are using one.
• Click on OK twice.
• Scroll down on the “Advanced tab” and select both SSL 2.0 and SSL 3.0 options to be checked.
• Now unselect the box near to Check for publisher’s certificate.
• Further, unselect the TLS 1.2 checkbox in the Advanced tab & restart your computer.
If you are still getting QuickBooks TLS 1.2 error after following all the above steps, you need to contact Quickbooks technical assistance @ @ 1-800-593-0163